State any two points of importance of the function identified in (i) above, which are not discussed in the above para.
State any two points of importance of the function identified in (i) above, which are not discussed in the above para.
Two points of importance of controlling not discussed in the case are as follows.
- Helps in achieving organisational goals: Controlling keeps actual performance continuously on track by highlighting deviations from goals and initiating timely corrective action, ensuring 'Riya Mart' moves steadily towards its overall business and profitability objectives.
- Judging accuracy of standards: An effective control system enables management to periodically review whether the standards fixed (e.g., for performance, punctuality, or stock levels) are realistic and accurate, and revise them if conditions change, keeping the standards relevant over time.
Marking Scheme
- 11 mark each for any two correct, distinct points of importance of controlling not already illustrated in the case (e.g., achieving organisational goals, judging accuracy of standards, facilitating coordination in action) — 2 marks total.
Hint
First list the importance points already shown in the case (resource efficiency, discipline, motivation), then pick two DIFFERENT points from the NCERT list.
Quick Oral Answer
Two additional importance points are: controlling helps achieve organisational goals by correcting deviations in time, and it helps judge whether the standards fixed are accurate and realistic.
Analysis & Explanation
This question tests recall of the importance of controlling combined with the skill of not repeating facts already used in the case.
Points already covered in the case (must be excluded)
- Efficient use of resources — reflected in stopping inventory pilferage through stock checks and automated tracking.
- Ensuring order and discipline — reflected in the biometric attendance system reducing lateness.
- Improving employee motivation — reflected in informing employees in advance about expected standards.
Points that remain to be stated
- Helps in achieving organisational goals — by checking deviations and taking corrective action, controlling keeps the whole organisation moving towards its objectives.
- Judging accuracy of standards — a good control system allows management to check whether standards themselves are realistic, and revise them as circumstances change.
- Facilitates coordination in action — controlling provides unity of direction by aligning the actions of different departments towards common organisational goals.
Exam tip: Read the case carefully before answering 'which points are not discussed' — restating a point already illustrated in the passage forfeits marks even if it is technically correct.
Common Mistakes
- 1Repeating points already shown in the case, such as 'efficient use of resources' or 'ensuring order and discipline', instead of stating NEW points.
- 2Writing vague statements without linking them to the specific importance points recognised in the NCERT textbook.
Interesting Facts
The NCERT textbook lists six key points of importance of controlling: achieving organisational goals, judging accuracy of standards, making efficient use of resources, improving employee motivation, ensuring order and discipline, and facilitating coordination in action.
Controlling is described as a 'continuous' and 'pervasive' function — it applies at every level of management and throughout the life of an organisation, not just at year-end.
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Frequently Asked Questions
What are the points of importance of controlling according to NCERT?
Achieving organisational goals, judging accuracy of standards, making efficient use of resources, improving employee motivation, ensuring order and discipline, and facilitating coordination in action.
Why must case-based answers avoid repeating facts from the passage?
CBSE case questions specifically ask for points 'not discussed' in the passage to test whether students understand the full breadth of a concept rather than merely restating what is already given, so repeated points are not awarded marks.