Cancellation and Refund Policy

Cancellation

The Weekly plan and the monthly plans renew automatically at the end of each period until cancelled. Plans of 3 months or longer are one-time payments and do not renew. You can cancel a renewing plan at any time from My plan in your account, or by emailing padhantuofficial@gmail.com. Cancelling stops all future charges. You keep access until the end of the period you have already paid for.

Refunds

Access starts immediately after payment, so payments are non-refundable, including the period already paid for when you cancel. The only exceptions are:

• A duplicate charge for the same purchase.
• A charge for which access was not activated within 24 hours.
• An amount charged in error.

In these cases we refund the full amount to the original payment method within 5–7 working days of approving the refund.

Speaking tests that did not work

Speaking tests are not refunded automatically. If a live speaking test could not start, the connection failed, or your test was not scored because of a problem on our side, email padhantuofficial@gmail.com with the date and time of the test. When we confirm the problem, we add the speaking test back to your account. Unused plan tests and Boosters are not refunded in money when a plan period ends.

How to request a refund

Email padhantuofficial@gmail.com within 7 days of the charge, with the payment ID and a short description of the problem. We reply within 2 working days (Monday to Saturday).

Contact

Email padhantuofficial@gmail.com or see Contact.