Overview
ITIL 4 Foundation is the entry-level certification in the ITIL 4 framework for IT service management. The exam is sold and booked through PeopleCert, which runs the ITIL certification scheme, and you choose a time slot and a proctor language when booking. It tests your grasp of the basic ideas, terms and practices of modern service management.
Exam pattern
| Item | Detail |
|---|---|
| Questions | 40 |
| Question type | Multiple choice |
| Duration | 60 minutes |
| Pass mark | 65% |
| Style | Closed book |
| Booking | Time slot chosen on the PeopleCert page, with a proctor language |
The exam is offered in twelve languages: English, Chinese, Dutch, French, German, Hungarian, Italian, Japanese, Polish, Portuguese (Brazil), Spanish and Thai.
Syllabus
The syllabus covers the core building blocks of ITIL 4:
The service value system and the service value chain.
The four dimensions of service management.
The seven guiding principles.
Continual improvement.
Selected ITIL practices, including service level management.
Fees
PeopleCert sells the exam in packages, and the price shown depends on your country. As listed on the official site in 2026, the page read for this review showed US1,029 for the eLearning package and US$1,338 for eLearning+. Check the page for the current price in your country.
How to apply
Choose a package on the PeopleCert certification page, then pick an exam time slot. Rescheduling is free up to 48 hours before the exam start and carries a fee after that. A free exam re-take is included with the eLearning+ package.
FAQs
Do I need any prior qualification?
The PeopleCert page does not list any prerequisite for ITIL 4 Foundation.
Can I take the exam in my own language?
Twelve languages are offered, listed in the Exam pattern section.