Your friend failed an important test. You sit with him/her, listen to his/her feelings, and try to understand the experience without judgement. Which quality are you demonstrating and why ?
Your friend failed an important test. You sit with him/her, listen to his/her feelings, and try to understand the experience without judgement. Which quality are you demonstrating and why ?
Options
Official answer
Correct option: (B) Empathy — listening non-judgementally and understanding the friend's feelings from their own perspective is the defining feature of empathy, a key facilitative condition in therapeutic relationships.
Marking scheme
- 1.1 mark: correct option (B) Empathy, with the reason correctly matching perspective-taking without judgement.
Hint
Empathy = understanding feelings from the other person's point of view; Sympathy = feeling sorry for them from your own point of view. The scenario emphasises 'understanding the experience' — that is empathy.
Quick oral answer
Listening to someone's feelings and understanding their experience from their own point of view, without judging them, is empathy — the answer is (B).
Common mistakes
- 1.Confusing empathy with sympathy — sympathy is feeling sorry FOR someone, while empathy is understanding WITH someone from their own perspective.
- 2.Choosing assertiveness or motivation because the scenario is about 'helping', without noticing that no advice or instruction is actually being given.
Analysis and explanation
This scenario-based question checks whether students can distinguish empathy from related but distinct interpersonal qualities.
Why B is correct:
Empathy means understanding another person's feelings and experience from their frame of reference, without judgement — exactly what is described (listening, understanding the experience, no judgement). In NCERT's Therapeutic Approaches chapter, empathy is one of the three facilitative conditions (along with unconditional positive regard and genuineness) that promote healing in the client-therapist relationship.
Why the distractors are wrong:
- Sympathy (A) involves feeling sorry FOR someone from your own perspective, not understanding their perspective from within — a subtly different, more distanced reaction.
- Assertiveness (C) involves confidently expressing opinions/instructions, which is the opposite of the passive, non-directive listening described here.
- Motivation (D) involves encouraging someone to act differently in future, not understanding their present feelings without judgement.
Interesting facts
Carl Rogers identified empathy, unconditional positive regard, and genuineness as the three 'core conditions' necessary and sufficient for therapeutic personality change in client-centred therapy.
Research shows therapist empathy is one of the strongest predictors of positive therapy outcomes, sometimes mattering more than the specific technique used.
Question details
Q11 of 33 questions
- Board
- CBSE
- Class
- Class 12
- Subject
- Psychology
- Year
- 2026
- Section
- Section A
- Marks
- 1
- Type
- MCQ
- Chapter
- Therapeutic Approaches
- Topic
- Therapeutic Relationship – Empathy
- Bloom's level
- apply
- Syllabus topic
- Unit 5: Therapeutic Approaches — Qualities of an Effective Therapist: Empathy, Unconditional Positive Regard, Genuineness
- Author
- CBSE
- Reviewed by
- Padhantu Academic Team
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Frequently asked questions
What is the difference between empathy and sympathy?
Empathy means understanding another person's feelings from their own perspective without judgement, while sympathy means feeling sorry for someone from your own outside perspective, often creating emotional distance.
Why is empathy important in therapy?
Empathy helps the client feel understood and accepted, which builds trust in the therapeutic relationship and is considered one of the core facilitative conditions for psychological healing.